Data Deletion

You can delete your Matcha account at any time, from inside the Matcha app. Deletion is immediate and permanent: there is no waiting period, no cancellation window, and the account cannot be restored afterwards.

This page explains how to delete your account, what is deleted, what may be retained for legal or operational reasons, and how to reach us if you cannot get into the app. It is provided to explain Matcha's account and data deletion process for Google Play and our users.

1. How to Delete Your Account

Open the Matcha app and go to:

Settings → Account → Delete Account

The app shows you what will happen — which bookings will be cancelled, what will be deleted, and what will be kept without your name — and asks you to type DELETE followed by your username to confirm.

When you confirm, your account is deleted straight away. You are not placed in a queue, your account is not deactivated first, and there is no period during which you can change your mind. Deleting your account does not require you to contact support.

2. If You Cannot Sign In

We cannot delete an account from this website. If you have lost access to your account — a forgotten password, a changed phone number, or an email address you can no longer reach — contact us and we will help you get back in so you can complete the deletion in the app.

Use the form at the bottom of this page, or email hello@matchaservice.com with the subject line "Data Deletion Request" and the email address associated with your Matcha account. We may ask for additional information where it is reasonably necessary to confirm the account is yours and to protect it from unauthorized deletion.

There is no charge for any of this.

3. What Is Deleted

When you delete your account in the app, the following are permanently deleted from our active systems:

• Your account and sign-in credentials, including your name, email address, phone number, and authentication information.
• Your profile, including business details, rates, availability, profile photos, and booking preferences.
• Your service listings and the photos attached to them. They are removed from public view and deleted.
• Verification documents, including any government identification and selfie you submitted for identity verification.
• Location information, push-notification tokens, and marketing preferences.

Upcoming bookings you are part of are cancelled and the other person is notified, so nobody is left holding a booking with an account that no longer exists.

4. What Is Kept Without Your Name

Some records belong to other people as well as to you. Completed bookings, the messages in a conversation, and reviews are kept as part of the other person's history, with your name and profile removed. Deleting your account does not erase another user's record of a booking they took part in.

5. Information We May Retain

Some information may need to be retained for a limited period where required or permitted by applicable law or where necessary for legitimate purposes such as fraud prevention, security, legal claims, dispute resolution, tax, accounting, or regulatory compliance.

Examples may include:

• Transaction and accounting records required for tax, audit, or other legal purposes.
• Payment evidence, such as deposit receipts attached to a booking with another user.
• Information necessary to investigate or prevent fraud, abuse, or security incidents.
• Information necessary to establish, exercise, or defend legal claims.
• Records that we are legally required to maintain.

Where information is retained, we limit it to what is reasonably necessary for the applicable purpose and restrict its use and access. Retained information is not used for marketing purposes unless otherwise permitted by law and separately disclosed.

Backups

Deleted information may remain temporarily in encrypted disaster-recovery backups. Such backup copies are not used for ordinary business operations and are automatically overwritten or deleted according to our backup-retention procedures, currently within 90 days.

6. Third-Party Service Providers

Matcha may use third-party service providers to host, secure, verify, communicate with users, or otherwise provide the Matcha service. Matcha does not use a payment processor, because payment for a booking is arranged and settled directly between the two users, outside Matcha.

Where applicable, when an account is deleted, Matcha will delete or request deletion of associated personal data from service providers acting on our behalf, subject to information they are legally required or permitted to retain.

Matcha never receives or stores card numbers, online banking credentials or payment processor tokens. The payment information Matcha does hold is what users enter themselves — a provider’s published deposit instructions, and a booker’s uploaded receipt image — and that is deleted or anonymized with the rest of the account.

7. Timing

Deletion in the app is immediate. The account and its data are removed from our active systems when you confirm, not at the end of a review or waiting period.

Support messages are not deletions. If you write to us because you cannot sign in, we aim to reply within 1–2 business days. The account is deleted at the moment you complete the flow in the app, not when you send the message.

Copies may persist for a short time in encrypted backups, and some records may be retained or kept without your name, as described in sections 4 and 5.

8. Data Deletion for People Without an Account

If you interacted with Matcha without creating an account, you may still request deletion of personal data that Matcha holds about you.

Contact hello@matchaservice.com and provide sufficient information for us to identify the relevant interaction. We may request reasonable verification before processing the request.

9. Questions or Concerns

For questions about account deletion or concerns about how your personal data has been handled, contact:

Email: hello@matchaservice.com
Subject: Data Deletion Request — [Your Email]

For additional information about how Matcha collects, uses, shares, protects, retains, and deletes personal data, please review our Privacy Policy and Terms and Conditions.